Facilitating the Exchange and Dissemination of Information about Organizational Resilience since 1994
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A Category 4 hurricane is headed straight for your town. What do you do when a critical recovery team member refuses to evacuate without their pet pot-bellied pig and no hotel will allow it? Well, you rent them a furnished apartment, that’s what you do. During this session, the presenter will cover lessons learned from the responses to COVID, hurricanes and numerous other crises. Tips for improving your Crisis Management and Incident Response Programs will also be shared.
Speaker: Beverly Schulz
As the Vice President of Raymond James’ Business Continuity and Crisis Management programs, Beverly is responsible for providing policies and frameworks, conducting control testing, setting risk appetites and tolerances, and facilitating the governance processes for Business Continuity, Crisis Management, and Disaster Recovery.
Beverly is a Certified Business Continuity Professional (CBCP) with over twenty-five years of experience in Business Continuity, Crisis Management, and Disaster Recovery. Over the course of her career, she has led the response to several major disasters, including Hurricanes Irma, Sandy, Gustav and Ike. Beverly earned her master’s degree in business administration and her bachelor’s degree in production management from Virginia Tech. Prior to joining Raymond James in 2014, Beverly was the Director of Crisis Management and Business Continuity Testing at Capital One.
Benj Korson is the Emergency Operations Manager for the City of Dallas, Department of Aviation which encompasses the Dallas Airport System, including Dallas Love Field (KDAL), Dallas Executive Field (KRBD), and Dallas Vertiport (49T). He manages the Emergency Management Division which is responsible for the emergency preparedness, emergency response, and continuity of operations of all of the airfields. He also manages the Airport Operations Center, which is responsible for the day-to-day coordination and communication of the airfields. He has 14 years of emergency management industry experience with public, private, and non-profit sectors in local, state, national, and international programs.
Benj will present how the airfield prepared for, responded to, and recovered from the extreme winter weather events, and how they went about the improvement process afterwards. He highlights the challenges with complex incident management (COVID environment, infrastructure failure, supply chain failure, and extreme weather).
As Continuity and Resilience professionals, we are constantly parsing through data to get insights that will assist us in assessing organizational risk, continuing critical operations, and supporting the priority of employee life safety. This is a tall order, coupled with the need to manage personal life on the side!
How do you balance it all? You don’t… you integrate and PARSE: Prepare, Assess, Remediate, Sustain, and Examine. Over the course of her 30 year career, Michele Turner has found that the aspects of continuity and resilience have been woven in to her day to day so much so, that she applied some of these tactics to manage through life’s interruptions. During this session, Michele will discuss this methodology, and how it can be used to support both personal and professional life.
“It is in the challenge, in the change, that we learn our greatest lessons”.