Facilitating the Exchange and Dissemination of Information about Organizational Resilience since 1994
The traditional focus within operational risk has been on business continuity management: preparing to respond to disruptions which could threaten the organizations’ ability to achieve objectives if they were to occur, even if they are highly unlikely, and often with a focus on physical disruption.
This is necessary to keep your organization alive; it is an inward focus to deliver products and services. But it is no longer sufficient.
Operational resilience is about the risk-based management of disruption focusing on the impact to the customer. An operationally resilient organization seeks to prevent disruption occurring in the first place, to adapt to changes in the operating environment, and to learn from disruptive events to become more resilient in the future.
Becoming operationally resilient also moves the focus from the internal impact on your organization to the impact on external stakeholders, such as customers or the public when critical functions are disrupted. What may be acceptable to your organization internally may not be acceptable to your stakeholders!
This session explores how building an operational resilience capacity will allow you to achieve the best operational outcomes, and how operational resilience should be at the heart of your risk management framework and capability. It is aimed at resilience and risk practitioners, business/operations managers, BCM managers, and anyone responsible for developing and managing the operational risk management capability of their organization.
Terence Lee is the vice president for North America at Protecht Group. He has extensive experience in governance, risk, compliance, and incident management. Lee has led sales, product, and marketing teams at risk and compliance software vendors in the past, and is a recognized expert in ERM, vendor risk, business continuity, regulatory change management, and operational resilience.