Leadership through Multiple Simultaneous Crises

No crisis is ever just one crisis; one initiating event produces others. Consider a ransomware attack or data breach. An IT technical event becomes multiple crises involving leadership, financial, legal, risk, operations, HR, communications with employees, customers, regulators, and the public. The corporate crisis leader (in this case) must deal with all these other crises as well as the initiating ransomware attack. And need we describe all the fallouts that leaders faced during the pandemic? Drawing upon historical examples as well as recent research with top global companies, the presenters will explore what the past can teach preparedness and response leaders as they look forward: Why are we likely to see more multiple simultaneous crises? What does it take to lead effectively through them?

Speaker: Dr. Steven Goldman, Senior Lecturer and Director, Crisis Courses, MIT